040 696 39 10 30 info@uptain.de

Privacy Policy of uptain

This page describes the privacy aspects of uptain GmbH. Information on the privacy of our solutions can be found on the DSGVO page.


We are glad that you are interested in our products. We at uptain GmbH ("uptain", "we", "us" and corresponding derivations) respect their privacy and want to make you as transparent as possible as to why and how we process and store your data.

This privacy policy describes what personal data we collect from you on this website and what rights you have (Art. 13, 14 GDPR).

If we do not provide a link to other privacy policies, these terms apply when you use the uptain website, the uptain Customer Backend, or other services.

By using the Services, you agree to the terms of use of this Privacy Policy.

If you do not agree with any terms or conditions of our services, you should refrain from using the Services.

Responsible body in the sense of the data protection laws is the uptain GmbH, Obergrünewalder Str. 8 a, 42103 Wuppertal.


Which data do we collect?

Data provided by you

The type of data we collect from you depends on how you use our services. The following table lists scenarios that clearly show what data we collect from you.

category description
Communication and support If you contact us (eg via the contact form or by phone) to receive information, support or to report any issues or concerns, we will collect your contact information, whether contractually related to us or not. News. This includes your name, your e-mail address and your telephone number. These data are used to process your request as quickly as possible. This data also includes contact times and contents of the communication.
account information To use the Customer Backend, you need an individual account in our system. For this we store your e-mail address and your password.
application data If you send us an application, we save your application safely.


Automatically collected data

We automatically collect data when you use our services.

kind description
system data We collect technical data about your computer, browser or device with which you call our services. These include your IP address (will be anonymized), device type, type and version of the operating system and the browser.
usage data We track the behavior of users on our services (eg the uptain website and the customer backend). We store the pages, clicks and the date and time of accesses. However, these data are not combined with your personal data (e-mail address).
Geo-data We use your IP address to determine your approximate geographic location.

The listed data is collected via tracking technologies and server log files. For more information, see the "Cookie and data collection tools" section. The system and usage data will not be linked to your account information.


How do we get the data from you?

Cookie and data collection tools

We use data gathering tools such as Google Analytics and data collection tools such as cookies and local storage (collectively, "cookies") to collect the data.


Cookies are small data that websites send to your device to uniquely identify your browser. Cookies do not harm your computer and do not contain viruses. Cookies are used to make our offer more user-friendly, effective and secure.

Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser on your next visit.

You can set your browser so that you are informed about the setting of cookies and cookies only in individual cases allow, the acceptance of cookies for certain cases or generally exclude and activate the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.


contact form

If you use our contact form, you voluntarily submit your data to us for the purpose of requesting information or support from us. The data entered will be stored with us for the purpose of processing. For internal communication we use the communication tool Slack. Slack Technologies Limited is strictly bound by an ADV.

To ensure that the e-mail addresses that are entered in contact forms are also assigned to you, an automatically generated opt-in e-mail is sent. Via a link contained in the e-mail, you can confirm that you have the e-mail address.


What do we use the data for?

The purposes for which we use the information you collect are summarized in the table below:

Why do we process the data Legal basis for the processing purpose Categories of data
We would like to process your request in the best possible way and to your satisfaction.
  • Legitimate interest
  • Pre-contractual measures Article 6 ABs 1 S.1 (b)
  • Communication and support
We strive to constantly improve our services and products. For this, we need data that provide us with information about how you use our services
  • Legitimate interest
  • usage data
  • system data
So that we can communicate with you for purposes related to our services
  • contract
  • Legitimate interest
  • account information
  • Communication and support
We would like to answer your applications as soon as possible. For this, your documents are stored in Google Drive. Internal communication takes place via Slack. Both tool providers are strictly bound by ADVs.
  • 26 (1) BDSG (new)
  • application data


How do we process your data?

Internally, we use the Google Drive tools of Google Inc., Slack of Slack Technologies and Pipedrive of Pipedrive Inc. All tools and their suppliers work on our behalf. There are current contracts for order data processing.

Data that you send and, for example, by e-mail or via our website are communicated internally via Slack. Communication data is also stored in the CRM system Pipedrive so that you only ever receive the information that is relevant to you. So we can ensure the best possible support for you.


Who do we share your information with?

A transmission of your data to third parties does not take place, unless we are legally obliged to do so. Insofar as external service providers come into contact with your personal data, we have ensured through legal, technical and organizational measures as well as through regular inspections that the provisions of the data protection laws are complied with.


Your personal data will be protected by us from unauthorized access, use or publication. We ensure that the information we collect is in a controlled and secure environment in which unauthorized access and disclosure are prevented. Our employees are committed to secrecy and the preservation of data secrecy. In addition, there are contracts for order data processing with all service providers (eg website operators).

We point out that the data transmission in the Internet (eg in the communication by E-Mail) can exhibit security gaps. A complete protection of the data from access by third parties is not possible. If you believe that your password or account is at risk, you should change it immediately.

SSL encryption

This site uses SSL encryption for security reasons and to protect the transmission of sensitive content, such as the requests you send to us as the site operator. An encrypted connection is indicated by the browser's address bar changing from "http: //" to "https: //" and the lock icon in your browser bar. If SSL encryption is enabled, the data you submit to us can not be read by third parties.

Customer Login

Access to your customer account is only possible after entering your personal access data. The login area is SSL-encrypted at Uptain. Your access data such as passwords are MD5-encrypted. You should always treat your access information confidentially and use the logout function after use.


Your rights

According to Art. 15 - 21 GDPR you always have the rights below. If you have further questions, do not hesitate to contact us.

Privacy settings

You can always choose not to provide certain data for capture. As a result, you may be unable to use certain features of the Services.

Right to information, cancellation, blocking

The DSGVO grants you as a user of the page far-reaching rights over the right of objection (see privacy settings):

  • Right to information - the right to be informed about and request information about the personal data that we process from you;
  • Right to Correction - the right to demand that we change or update your personal information if it is incorrect or incomplete;
  • Right to cancellation - the right to demand that we permanently delete your personal information;
  • Right to restriction of processing - the right to demand that we temporarily or permanently stop the processing of all or part of your personal data;
  • Right of objection
  • the right to object to the processing of your personal data by us at any time for reasons that arise from your particular situation;
  • Data transferability - the right to request a copy of your personal data in electronic format and the right to transfer that personal data for use in another's service; and
  • the right not to be subject to automated decision-making - the right not to be subject to a decision based solely on automated decision-making, including profiling, to the extent that the decision would have a legal effect on you or cause a similar significant impairment would.


If you would like to exercise your rights, please contact us:

uptain GmbH
Obergrünewalder Str. 8 a
42103 Wuppertal

Telephone: +49 (0) 40 696 39 10 30
E-mail: info@uptain.de

We will process your request as quickly as possible.


right of appeal

If you believe that the processing of your data violates the GDPR, you have the right to complain under DSGVO article 77 at any time with a supervisory authority.

Contact details:

The State Commissioner for Data Protection and Information Security North Rhine-Westphalia

PO Box 20 04 44

40102 Dusseldorf

Phone: 02 11/384 24-0

Fax: 02 11/384 24-10E-mail: poststelle@ldi.nrw.de



Updates and contact

We reserve the right to change this privacy policy at any time in accordance with the applicable data protection regulations.

If you continue to use our Services after the Effective Date, then the call and / or use of the Services will be deemed to be under the applicable law as a statement that you agree with the terms. The current privacy policy overrides all previous privacy policies.


Contact possibilities

Responsible body

Responsible body for the collection, processing and use of your personal data within the meaning of the General Data Protection Regulation (DSGVO) is the


uptain GmbH
Obergrünewalder Str. 8 a
42103 Wuppertal


Telephone: +49 (0) 40 696 39 10 30
E-mail: info@uptain.de


Data Protection Officer

If you have any questions or comments, please contact our Privacy Officer at the following e-mail address: datenschutzbeauftragter@uptain.de


Used tools

To create and collect the data, the following tools are integrated into the uptain pages. Please note that all tools, if necessary contracts for order data processing, are closed.

Google Analytics                

This website uses functions of the web analytics service Google Analytics. Provider is the Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

IP anonymization

We have activated the function IP anonymization on this website. This will result in your IP address being shortened by Google within member states of the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics within the framework of Google Analytics will not be merged with other data provided by Google.

Browser plugin

You can prevent the storage of cookies by a corresponding setting of your browser software; however, we point out that in this case you may not be able to use all the functions of this website in full. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading the browser plug-in available under the following link and install: https://tools.google.com/dlpage/gaoptout?hl=de

Opposition to data collection

You can prevent the collection of your data by Google Analytics by clicking on this link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: disable Google Analytics

For more information on how to handle user data on Google Analytics, please see the Google Privacy Policy: https://support.google.com/analytics/answer/6004245?hl=de

Order processing

We have entered into an agreement with Google for order data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.


Google Web Fonts

This site uses so-called web fonts provided by Google for the uniform representation of fonts. When you call up a page, your browser loads the required web fonts into your browser cache to correctly display texts and fonts. If your browser does not support web fonts, a default font will be used by your computer.

For more information about Google Web Fonts, see https://developers.google.com/fonts/faq and in Google's privacy policy: https://www.google.com/policies/privacy/


Google Maps

This website uses the Google Maps product of Google Inc. By using this site, you consent to the collection, processing and use of the automated data collected by Google Inc, its agents and third parties.

You can find the terms of use of Google Maps at "Terms of Use of Google Maps"


Userlike chat

This website uses Userlike, a live chat software from the company Userlike UG (haftungsbeschränkt). Userlike uses "cookies", text files that are stored on your computer and that allow for personal conversation in the form of a real-time chat on the Site with you. The data collected are not used to personally identify the visitor to this website, and are not merged with personal data about the bearer of the pseudonym. For more information, please refer to Userlike's Privacy Policy at https://www.userlike.com/en/terms#privacy-policy


LinkedIn Insight

We use LinkedIn Corporation's LinkedIn Insight Conversion Tool, 2029 Stierlin Court, Mountain View, CA 94043, USA, to allow us to obtain information about how we use our website and to present advertising content that is tailored to your interests on other websites. For this purpose, a cookie with a validity of 120 days is set in your browser, which allows LinkedIn to recognize you when you visit a website. LinkedIN uses this information to create anonymous ad activity reports and information about how you interact with our site.

You can deactivate the LinkedIN Insight Conversion Tool as well as the interest-based advertising by opt-out under the following link: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out

If you are a LinkedIN member, click the "Decline on LinkedIn" box. Other visitors click on "Reject".

For more information on LinkedIn privacy, please visit: https://www.linkedin.com/legal/privacy-policy#choices-oblig


"Facebook Custom Audience" and "Facebook Pixel" are products of Facebook Ireland Ltd., Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland ("Facebook"). Our website uses Facebook's "Facebook Pixel", which connects directly to the Facebook servers. To the Facebook server is transmitted so that you have visited our website. Facebook assigns this information to your personal Facebook user account, if you have such an account and are logged in to it. If you visit other websites that also use "Facebook Custom Audience" / "Facebook Pixel", this information will also be linked to your user account. For us, however, it is not clear which other websites you visit. If you are not logged in to Facebook or are not a Facebook user while visiting our website, there will be no assignment of your website visit to a Facebook user account.

For more information on ways to protect your privacy on Facebook, see the Facebook Privacy Policy at https://www.facebook.com/about/privacy/. Specifically, what content and information you share through your use of Facebook can be managed through the Activity Logging Tool or downloaded from Facebook's "Download Your Data" Tool.

You can switch off the Facebook trackig for visiting the pages of uptain GmbH by clicking on the following link: Disable Facebook pixel features


Our website uses Bing Ads' technology to collect and store data that is used to create usage profiles using pseudonyms. This is a service of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. This service allows us to track user activity on our website when it has reached our website through advertisements from Bing Ads. If you reach such an ad on our website, a cookie will be placed on your computer. There is a Bing UET tag integrated on our website. This is a code used to store some non-personally identifiable information about the use of the Website in connection with the cookie. This includes, among other things, the time spent on the website, which areas of the website were accessed and the ad that brought users to the website. Information about your identity will not be collected.

The collected information is transmitted to Microsoft servers in the USA and stored there for a maximum of 180 days. You can prevent the collection of data generated by the cookie and related to your use of the website as well as the processing of this data by deactivating the setting of cookies. This may limit the functionality of the site.

In addition, through cross-device tracking, Microsoft may be able to track your usage behavior across multiple of your electronic devices, enabling it to display personalized advertising on or in Microsoft websites and apps. You can see this behavior under http://choice.microsoft.com/de-de/opt-out deactivate.

For more information about Bing analytics services, visit the Bing Ads Web site (https://help.bingads.microsoft.com/#apex/3/en/53056/2). For more information about privacy at Microsoft and Bing, see the Microsoft Privacy Policy (https://privacy.microsoft.com/en-us/privacystatement).



This website also includes features of the Twitter service. These features are provided by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA ("Twitter"). By using Twitter and the "Re-Tweet" function, the websites you visit are linked to your Twitter account and shared with other users. This data is also transmitted to Twitter. Your Internet browser establishes a direct connection to the servers of Twitter and transmits data to Twitter.

We point out that we are not aware of the content of the transmitted data and their use by Twitter. For more information, see the privacy policy of Twitter: https://twitter.com/privacy

You can change your privacy settings on Twitter in the account settings https://twitter.com/account/settings. You can switch off the Twitter trackig for visiting the pages of uptain GmbH by clicking on the following link: Disable Twitter pixel features



To improve the interaction with our visitors we use a Java-Script plugin of the uptain GmbH ("uptain-Plugin). This allows us to analyze your use of the website and improve the customer approach (eg through a dialog box). For this purpose, we collect information about your usage behavior, ie movement of the cursor, length of stay, clicked links and any information provided. Legal basis of the processing is our legitimate interest in direct marketing and the provision of our website. As a processor, uptain GmbH is strictly bound by our instructions. The information collected will not be disclosed to third parties unless we are required by law to do so. Insofar as the information collected by the uptain plugin contains personal data, it will be deleted immediately after your visit to our website.

You can deactivate the use of the uptain plugin at any time via the following link:
Click here to deactivate


Cookies are small data that websites send to your device to uniquely identify your browser. Cookies do not harm your computer and do not contain viruses. Cookies are used to make our offer more user-friendly, effective and secure.

We use permanent cookies, as well as session cookies, which are deleted after a short time or when the browser is closed. We set session cookies to recognize you within a session. We use persistent cookies to recognize you, in case you want to stay logged in.


Why does uptain use cookies and similar technologies?

We use cookies, the local and session storage to store information that arises during the use of the services, if they are needed later.

Only by recognizing users (even within a session) is it possible for us to analyze behavior and improve our services based on it.

In addition, cookie technology is also used by tools such as Google Analytics.

By continuing to use our site, you agree to the use of cookies. additional Information

The cookie settings on this website are set to "Allow cookies" to provide the best browsing experience. If you use this website without changing the cookie settings or clicking "Accept", you agree.

Shut down