040 696 39 10 30 info@uptain.de

Privacy Policy of uptain

This page describes the privacy aspects of uptain GmbH. Information on the privacy of our solutions can be found on the GDPR page.


We are pleased that you are interested in our products. We at uptain GmbH ("uptain", "we", "us" and their derivatives) respecting the privacy of our clients.

These data protection provisions describe which personal data we collect from you and which you have (Art. 13, 14 GDPR).

If we do not provide a link to other data protection provisions, these provisions apply if you use the uptain website, the upstairs customer backend or other services.

By using the Services, you agree to the terms and conditions of this Privacy Policy.

If you do not agree with the Terms and Conditions or other agreements relating to our Services, you should refrain from using the Services.

The responsible authority within the meaning of the data protection laws is uptain GmbH, Obergrünewalder Str. 8 a, 42103 Wuppertal.

Which data do we collect

Data provided by you

The type of information we collect depends on how you use our services. The following table lists scenarios that clearly indicate what information we collect from you.

Category Description
Communication and Support When you contact us (eg via the contact form, or by telephone) to obtain information, support, or to report problems or concerns, we collect your contact information, messages, whether or not you have a contractual relationship with us. This includes your name, e-mail address, and telephone number. This information will be used as quickly as possible. This data also includes contact times and communication content.
Account data For this purpose, we store your e-mail address and your password.
Application data When you send us an application, we save your application.


Automatically collected data

We automatically collect data when you use our services.

Type Description
System data We collect technical data about your computer, browser or device with which you access our services. These include your IP address (will be anonymized), device type, type and version of the operating system and browser.
Usage data We record the behavior of users on our services (eg the website and the customer backend). We store the pages called up, clicks and the date and time of access. However, this data is not combined with your personal data (e-mail address).
Geodata We determine your approximate geographical location on the basis of your IP address.

The listed data is collected via tracking technologies and server log files. For more information, see the "Cookie and Data Collection Tools" section. The system and usage information is not linked to your account information.

How do you get the information from you?

Cookie and data collection tools

We use service providers acting on our behalf, as well as Google Analytics, to collect information, and to use data collection tools as well as cookies and local storage ("cookies").


Cookies are small pieces of information that web pages send to your device to uniquely identify your browser. Cookies do not damage your computer and do not contain viruses. Cookies are used to make our website more user-friendly, effective and secure.

Most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your visit. Other cookies remain stored on your terminal until you delete them. These cookies enable you to recognize your browser during your next visit.

In individual cases, you accept cookies and sometimes they exclude them from automatic cookies. If cookies are deactivated, the functionality of this website may be restricted.

Contact form

If you are using our contact form, you will voluntarily give us your data for the purpose of requesting information or support from us. The entered data will be stored by us for the purpose of processing. For internal communication, we use the communication tool Slack. Slack Technologies Limited is strictly bound by ADV.

To ensure that the email addresses are in contact forms are also assigned to you, an automatically generated opt-in email is sent. A link in the email will allow you to confirm that you have the email address.

What we use the data for

The purposes for which we use the information we collect from you are summarized in the table below:

Why we process the data Legal basis for the purpose of processing Categories of data
We would like to process your request in the best possible way and to your satisfaction.
  • Legitimate interest
  • Pre-contractual measures Article 6 Paragraph 1, p.1 (b)
  • Communication and Support
We are striving to constantly improve our services and products. For this purpose, we need data
that provides us with information about how you use our services.
  • Paragraph 6 1 a GDPR
  • Usage data
  • system information
To enable us to communicate with you
  • contract fulfillment
  • Legitimate interest
  • account details
  • Communication and Support
We would like to answer your applications as soon as possible. Your documents will be stored in Google Drive.
Internal communication takes place via Slack. Both tool providers are strictly bound to us by ADVs.
  • 26 (1) BDSG (new)
  • application details

How we process your data

We are using the tools Google Drive of Google Inc., Slack of Slack Technologies and Pipedrive of Pipedrive Inc. All tools and their providers work on our behalf. There are current contracts for order data processing.

Data that you send us by e-mail or via our website will be communicated internally within the company via Slack. Communication data is therefore stored in the Pipedrive CRM system so that you only ever receive the information that is relevant to you. In this way, we can guarantee the best possible support for you.

To whom we pass on your data

Your data will not be passed on to third parties unless we are legally obliged to do so. Insofar as the external service providers come into contact with your personal data, we have ensured through legal, technical and organizational measures as well as through regular checks that the data protection laws are complied with.


We protect your personal data from unauthorized access, use or publication. We ensure that the information we collect is kept in a controlled and secure environment. Our employees are committed to secrecy and data secrecy. In addition, we have contracts with all service providers for order data processing.

We would like to point out that data transmission over the Internet (eg communication by e-mail) can be subject to security vulnerabilities. Complete protection of the data against access by third parties is not possible. If you believe that your password or account is at risk, you should change it immediately.

SSL encryption

This site uses SSL encryption for security reasons and to protect the transmission of confidential content, as well as requests you send to us as a site operator. You can recognize an encrypted connection by the fact that the browser changes from "http: //" to "https: //" and by the lock icon in your browser line. If SSL encryption is activated, the data can not be read by third parties.

Customer login

Access to your customer account is only possible after entering your personal access data. The uptain login area is SSL-encrypted. Your access data search as passwords are MD5 encrypted. You should always treat your access information confidentially and use the logout function after use.

Your rights

According to Par. 15 - 21 GDPR you have the following rights at all times. Should you have any further questions, please do not hesitate to contact us.

Data protection settings

You can decide at any time to no longer provide certain data for collection. As a result, you may not be able to use certain features of the services.


Right to information, deletion, blocking

The GDPR grants you as a user of the site far-reaching rights over the right of objection (see data protection settings):

  • Right to information - the right to be informed about the personal data;
  • Right of rectification - it is incorrect or incomplete;
  • Right of deletion - the right to demand that we permanently delete your personal data;
  • Right to limit processing - all or part of your personal data;
  • Right of objection - the right to object to the processing of your personal data at any time;
  • Right to data transfer - the right to request a copy of your personal data in electronic format and the right to transfer and
  • including the profiling, the profiling, the profiling, the profiling, the profiling, the profiling, the profiling of the material.

If you wish to exercise your rights, please contact us:

uptain GmbH
Obergrünewalder Str. 8 a
42103 Wuppertal

Telephone: +49 (0) 40 696 39 10 30
E-mail: info@uptain.de

We want to process your request as soon as possible.

Right of appeal

If you are of the opinion that you have violated the GDPR, you have the right to complain at any time according to GDPR.

Contact details:

The State Commissioner for Data Protection and Information Security of North Rhine-Westphalia

PO Box 20 04 44

40102 Dusseldorf

Telephone: 02 11/384 24-0
Fax: 02 11/384 24-10
E-Mail: poststelle@ldi.nrw.deHomepage:

Updates and contact

We reserve the right to change the data protection provisions at any time in accordance with the applicable data protection regulations.

If you continue to use your services after the date of the change, then you will be deemed to have given your consent. This Privacy Policy supersedes any previous Privacy Policy.

Contact Possibilities

Responsible authority

The responsible body for the collection, processing, and use of your personal data within the meaning of the German Data Protection Law (GDPR) is

uptain GmbH
Obergrünewalder Str. 8 a
42103 Wuppertal

Telephone: +49 (0) 40 696 39 10 30
E-mail: info@uptain.de

Data Protection Officer

If you have any questions or comments, please contact our data protection officer at the following e-mail address: datenschutzbeauftragter@uptain.de

Tools used

The following are integrated into the upkeep pages for the creation and collection of data. We would like to have all the tools for this.

Google Analytics                

This website uses functions of the web analytics service Google Analytics. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your website. The information generated by the cookie is generally transmitted to and stored by Google on servers in the United States.

IP anonymization

We have activated the IP anonymization function on this website. This will cause Google to shorten your IP address within member states of the European Union or other signatory states to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address for Google servers in the United States and shortened there. On behalf of the operator of this website, Google intends to use this information to evaluate the use of the website, to compile reports on website activity and to provide other services. The IP address transmitted by your browser as part of Google Analytics is not merged with other data from Google.

Browser plugin

You may refuse the use of cookies by selecting the appropriate settings on your browser. You can also prevent the download of the site by completing the following link: https://tools.google.com/dlpage/gaoptout?hl=en

Objection to data collection

You can prevent Google Analytics from collecting your data by clicking on this link. An opt-out cookie wants to disable your data from being collected on future visits to this website: disable Google Analytics

For more information on how Google Analytics uses user data, please refer to Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=en

Order data processing

The strict requirements of the German data protection authorities when using Google Analytics.

Google Web Fonts

This page uses so-called web fonts provided by Google for the uniform display of fonts. When you call up a page, your browser loads the required web fonts into its browser cache. If your browser does not support web fonts, a standard font will be used by your computer.

For more information about Google Web Fonts, visit https://developers.google.com/fonts/faq and read Google's privacy statement at https://www.google.com/policies/privacy/


Google Maps

This website uses Google Maps, the product of Google Inc. By using this site, you consent to the collection, processing, and use of automated data by Google Inc., its agents, and third parties.

The Google Maps can be found under "Google Maps Terms of Use„.


Userlike chat

This website uses Userlike, a live chat software of the company Userlike UG (haftungsbeschränkt). Userlike uses "cookies", which are text files placed on your computer. About the bearer of the pseudonym. The collected data will not be used. For further information, please refer to UserLike's Privacy Policy at https://www.userlike.com/en/terms#privacy-policy

LinkedIn Insight

LinkedIn LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, United States, USA, which provides information on how to use your LinkedIn Web Site. To do this, a 120-day cookie is available in the browser. LinkedIn uses this information to provide anonymous ad activity reports and information about how to interact with our website.

You can opt-out of LinkedIn's Insight conversion tool and interest-based advertising by clicking the following link: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out

If you are a LinkedIn member, click on the field "Reject LinkedIn". Other visitors click on "Reject".

You can find more information about LinkedIn's privacy policy here: https://www.linkedin.com/legal/privacy-policy#choices-oblig


"Facebook Custom Audience" and "Facebook Pixel" are products of Facebook Ireland Ltd, Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland ("Facebook"). Our website uses a "Facebook pixel" from Facebook, which provides a direct connection to the Facebook servers. The Facebook server is transmitted in a way that you have visited our website. Facebook associates this information with your personal Facebook user account if you have an account and are logged into it. So if you use "Facebook Custom Audience" / "Facebook Pixel", this information is also linked to your user account. However, we do not know which other websites you visit. If you are not logged in to Facebook, during your visit to our website, or as a Facebook user, your website will not be assigned to any other websites.

For more information about how Facebook's Privacy Notice at https://www.facebook.com/about/privacy/. Specifically, you can use the content and information you have through Facebook using the "Activity Log" tool or download it from Facebook using the "Download Your Data" tool.

You can turn off the Facebook tracking for the following pages by clicking on the following link: Disable Facebook pixel features


Our website uses Bing Ads technology to collect and store data from which user profiles are created using pseudonyms. This is a service of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. This service enables us to track the activities of our website when they arrive at our website through ads from Bing Ads. If you enter our website via such an ad, a cookie is placed on your computer. A Bing UET tag is integrated into our website. This is a code that is used in conjunction with the cookie to store some non-personal information about your use of the site. This site has been incorporated into the website, which has been used for the purpose of this website. Information about your identity is not collected.

In the USA and stored there for a maximum of 180 days. By deactivating the setting of cookies you can prevent the collection of data from being generated by cookies. This may limit the functionality of the website.

In addition, Microsoft may use cross-device tracking to track their usage patterns across multiple electronic devices, enabling Microsoft to display personalized advertisements on Microsoft Web sites and apps. You can disable this behavior at http://choice.microsoft.com/en-us/opt-out

For more information about Bing's analytics services, visit the Bing Ads website (https://help.bingads.microsoft.com/#apex/3/en/53056/2). For more information about Microsoft's and Bing's privacy practices, see Microsoft's privacy policy (https://privacy.microsoft.com/en-us/privacystatement).


Functions of the Twitter service are also integrated on this website. These functions are offered by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA ("Twitter"). By using Twitter and the "Re-Tweet" function, the websites you visit are linked to your Twitter account and made known to other users. Data is thus transferred to Twitter. Your Internet browser establishes a direct connection to Twitter's servers and transmits data to Twitter.

We would like to point out that we are not aware of this. Further information on this can be found in Twitter's Privacy Policy: https://twitter.com/privacy

Https://twitter.com/account/settings. You can deactivate the Twitter tracking for the following links: deactivate Twitter pixel functions


Java-Script Plugin of uptain GmbH ("uptain-Plugin). This allows us to use the website and to improve the way we address our customers (eg through a dialogue window). The movement of the cursor, length of stay, left clicked on and any information provided. The legal basis for the processing is our legitimate interest in direct marketing and the provision of our website. The uptain GmbH is strictly bound to our instructions. The information collected will not be passed on to third parties unless we are legally obliged to do so. Insofar as the information collected by the upkeep plug-in contains personal data, this will be deleted immediately after your visit to our website.

You can deactivate the plugin at any time via the following link: Click here to deactivate

Google Optimize

Our website uses Google Optimize, a Web analytics and optimization service provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. Google Optimize enables us to present new functions and content on our website to just a percentage of our users and record the changing use of our website. In turn, this allows us to evaluate which version best reflects the preferences and expectations of visitors to our website.
Google Optimize uses cookies to enable the optimization and analysis of user behavior on our website. The information generated by the cookies about your use of this website is generally transferred to a Google server in the USA and stored there. However, we have activated IP anonymization for Google Optimize, meaning that your IP address will be truncated by Google within member states of the European Union or other signatories to the Agreement on the European Economic Area (EEA) prior to transfer. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. Google will use this information in order to evaluate your use of our website and compile reports about optimization testing and the associated website activities.
The legal basis for the storage of Google Optimize cookies is Article 6 (1f) of the GDPR. As the website operator, we have a legitimate interest in analyzing user behavior in order to optimize our website.


We use Hotjar in order to better understand our users' needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (eg how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users' behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar's privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar's storing of data about your usage of our site and Hotjar's use of tracking cookies on other websites by following this opt-out link.


On parts of our website we use the technology of the provider Outbrain UK Ltd. with which our users are referred to further contents on websites of third parties which may be interesting for them. The further reading recommendations integrated by Outbrain, eg below an article, are determined on the basis of the previous content read by the user. Outbrain uses cookies, which are stored on the user's computer / device, to display this additional content that is of interest to the user. The content displayed in the Outbrain widget is automatically controlled and delivered by Outbrain in terms of content and technology.

The display of reading recommendations by Outbrain by means of cookies is purely pseudonymous and users' personal data is not stored. The data collected by Outbrain is Device source, browser type and the user's anonymized IP address. To make the IP address anonymous, the last octet of the IP address is removed to ensure full anonymity.

For more information about Outbrain's privacy policy, please visit http://www.outbrain.com/de/legal/privacy. You can opt-out of the tracking of interest-based recommendations at any time by clicking on the "Opt-out" box under Outbrain's Privacy Policy, available at http://www.outbrain.com/de/legal/privacy.


We use services of the Quora service. Quora is operated by Quora, Inc., 650 Castro Street, Suite 450, Mountain View, CA 94041 ("Quora"). Quora enables us to use target-group based advertising, re-targeting and conversion measurements for online advertising through the so-called visitor interaction pixel. In doing so, offers for specific target groups are played out based on a selection of general criteria, such as demographic characteristics, regions or interests. Quora also allows us to target ads based on your previous page views. For example, if you are interested in certain services, information, or offers on our site, you may be shown ads and references to our offerings and content. Only general and technical information about pages viewed is evaluated. If you generally do not want Quora to collect any data, you can prevent the storage of cookies at any time by changing your browser settings accordingly, which could restrict their function.

You can find more information about Quora in the Quora privacy policy.

The storage of "conversion cookies" is based on Article 6 para.1 lit. f GDPR. The website operator has a legitimate interest in the analysis of user behavior in order to improve both his website and his advertising.


Cookies are small pieces of information that web pages send to your device to uniquely identify your browser. Cookies do not damage your computer and do not contain viruses. Cookies are used to make our website more user-friendly, effective and secure.

We use cookies permanently, as well as session cookies, which are deleted after a short time or when closing the browser. We set session cookies to recognize you in a session. We permanently use cookies to recognize you in the event that you wish to remain logged on.

Why does cookies use cookies and similar technologies?

If it is needed again later, we use cookies, local and session storage to store information.

Only through the recognition of users is it possible to analyze and improve our services.

In addition, cookie technology is also used by tools such as Google Analytics.