Awareness: The First Touchpoint in the Conversion Funnel
Turning unknown visitors into customers – that is undoubtedly the goal of every company. The conversion funnel is an effective tool for increasing traffic on the website, making the online shop known and subsequently winning customers. This describes the buying process as well as the various points of contact with the company, known as touch points. At the same time, the funnel maps the customer journey, which aims to accompany unknowns on their way to the customer with targeted measures.
The conversion funnel is divided into different phases. The first phase and thus the first point of contact between the unknown and the company is “awareness”. In this article, we want to devote ourselves to this first, exciting phase in the conversion funnel. In doing so, we will look at the question: What exactly happens in the so-called awareness phase and which measures bring about desired effects?
Awareness: Raising Awareness in the Conversion Funnel
“People don’t buy based on logical reasons. They buy based on emotional reasons.” – Zig Ziglar
We are all often on the internet looking for something specific. Usually this revolves around a solution to a problem. Often, however, we don’t even know specifically what need lies behind it. The first phase within the conversion funnel has the task of awakening this need, creating a need and drawing attention to one’s own product. So it’s about creating awareness among unknowns. An awareness of the problem and the solution that he gets delivered with the product. This is why this first contact is also called the awareness phase.
Methods for the First Phase of the Conversion Funnel
In order to create a need and arouse interest in a product, advertisements or posts that are presented to the target group on different platforms and in different environments or methods that address users directly are particularly suitable. These include the following:
- Display ads
- Social media posts
- SEO
- SEA
- PR measures
- Guest posts
- Newsletter
The first action to be achieved is to arouse the interest of the unknown user so that he or she clicks on the ad, post or link and is directed to a landing page or directly to the online shop. In this way, the first phase converts an unknown user into a prospective customer who now has a need and can check whether his problem is solved with the offered product. Convincing him of this is the task of the next phases in the conversion funnel.
The goal behind awareness is to convert as many unknowns as possible into interested parties, so that the traffic on the page is generally increased and the awareness of the online shop rises. The shape of a funnel gives it away – a lot has to go in at the top first so that the essence remains at the end.
How do Online Shops create “Awareness” in the Conversion Funnel?
In concrete terms, this means for online retailers to draw attention to the product or the website within a broad target group with targeted marketing measures during the awareness phase.
Display Ads
Display ads are one of the classic measures and are suitable as a graphic advertising medium in the first phase to specifically address the target group in the appropriate environment with suitable formats and content. Display ads can be created as banners, pop-ups or content ads. The contents are usually images, videos and animations. With display ads, the main aim is to attract the user’s attention with the visual character of the ads so that the user clicks on the ad. According to forecasts, worldwide sales of banner ads are expected to rise to 38 billion by 2021 – so this is a popular measure for awareness.
Social Media Marketing
Another important measure for awareness is social media marketing. Whether on Facebook, Instagram, Twitter, LinkedIn, Pinterest or XING – the intensively used environment is ideally suited as the first point of contact between companies and the target group in the conversion funnel and thus the attention of users can be attracted with targeted posts or advertising. The advantage of social media advertising is the tight settings regarding the playout to the appropriate target group. With the right settings, you can ensure that only certain target groups see the advertising – without major wastage.
SEO + SEA
Furthermore, search engine optimisation (SEO) also plays a decisive role in increasing the traffic of a page. Unknown people who have a problem but do not yet know the concrete need usually start a general search query in search engines. In order to draw the need and attention to one’s own product, websites should rank in the top positions for the appropriate keyword. Why? Around 99% of all clicks in organic search fall on positions 1 to 10. Google Ads (SEA) can help here. The text ads are placed directly at the beginning of the Google search and are visually embedded in the search query.
Further Awareness Measures
Further measures for the first phase can be guest articles, press releases or newsletter campaigns. Partnerships that online shops enter into, for example, with online magazines that are popular with the target group, can develop into a sustainable and inexpensive awareness tool.
Push and Pull Marketing for Awareness
The first phase of the conversion funnel is sometimes a planning-intensive phase, because only those who align themselves correctly here can ensure enough potential, i.e. traffic, to turn unknowns into interested parties and, in the further course, into customers. Building trust is an important factor that should be taken into account in marketing measures, because ultimately it should always be kept in mind that users may never have come into contact with the brand before.
Marketing measures that make an online shop known can either focus on the product or be directly oriented towards individual customer benefits. A push strategy always addresses a large and unspecific target group, while a pull strategy focuses on potential customers who are very likely to identify with the product.
The Push Strategy
If you focus on increasing brand or product awareness, you pursue the so-called push strategy. This attracts attention with price reductions, limited product amounts and discount campaigns. In order to attract attention in the short term and gain quantitative leads, a push strategy can be useful.
The Pull Strategy
With the pull strategy, on the other hand, the goal is to create added value for the user so that he or she emotionally evaluates a brand as positive and specifically requests the product. In the long term, a pull strategy generates qualitative traffic and a more sustainable customer acquisition. Those who already build trust here with a personal approach and relevant content as well as information lay the basis for a long-term customer relationship as soon as the need arises. According to a survey, more than 50% of users have already noticed personalised advertising. Another study shows that around 46% of German consumers actively request personalised messages.
However, this phase usually requires several touchpoints. A user who lands on the landing page or the online shop is far from ready to slide further through the conversion funnel. Thus, the personalised newsletter popups from uptain turn visitors into valuable prospects whose attention and demand is increased and awakened with the help of personalised and content-relevant newsletters.
Above all, added value creates trust. The first touch point of a company’s conversion funnel should aim to awaken the need and at the same time offer the solution in such a way that the user does not perceive it as an advertisement, but can derive a real benefit from this first touch and actively asks for the product.
If the unknown person becomes interested by clicking on the advertisement or a link, this does not mean that he or she is ready to make a purchase. The first phase of the conversion funnel is intended to increase traffic to a website. Usually, several touch points are needed here. With suitable measures, such as banner advertising and personalised newsletter slide-ins, you not only create demand, attract attention and increase traffic, but also lay the foundation for a lasting customer relationship.
Frequently asked questions about awareness conversion funnel
How do Online Shops create “Awareness” in the Conversion Funnel?
Online shops create awareness by drawing attention to their products within a broad target group through targeted marketing. The measures that work best are display ads, social media posts and advertising, SEO and Google Ads, press releases, guest articles and newsletter campaigns. Each is designed to make an unknown user click through to a landing page or the shop, turning anonymous traffic into interested prospects.
What is a conversion funnel?
A conversion funnel describes the buying process and the various points of contact between a company and its potential customers, known as touch points. It maps the customer journey and is divided into several phases, beginning with awareness. Its purpose is to accompany unknown visitors step by step with targeted measures until they become customers, while increasing traffic and brand recognition along the way.
What is the awareness phase in the conversion funnel?
The awareness phase is the first stage of the conversion funnel and the first point of contact between an unknown user and a company. Its task is to awaken a need that the user may not yet be able to name, and to draw attention to a product as the solution. Success means the user clicks through and becomes a prospect.
Why is social media marketing effective for the awareness phase?
Social media marketing works well for awareness because platforms such as Facebook, Instagram, Twitter, LinkedIn, Pinterest and XING are used intensively and offer a natural first point of contact. Their key advantage is precise targeting: with the right settings, only the relevant audiences see your posts and ads, which keeps wastage low and attracts attention where interest is likely.
Why is SEO important in the awareness phase?
SEO matters in the awareness phase because users with an unspecified problem usually begin with a general search query. Around 99% of all clicks in organic search go to positions 1 to 10, so a shop that does not rank there stays invisible at the very first touch point. Google Ads complements this by placing text ads directly at the beginning of the Google search results.
What is the goal of the awareness phase?
The goal is to convert as many unknown users as possible into interested parties, which increases traffic to the site and raises awareness of the online shop. The funnel shape explains why volume matters: a lot has to enter at the top so that enough remains at the end. Clicking an ad or link marks that first step.
What is the difference between push and pull marketing for awareness?
A push strategy addresses a large, unspecific audience and attracts attention with price reductions, limited product quantities and discount campaigns, which is useful for gaining quantitative leads in the short term. A pull strategy targets people likely to identify with the product and creates added value through a personal approach and relevant content. It generates qualitative traffic and more sustainable customer acquisition.
